Welcome to Velon. By placing an order through our store, you agree to the following terms:
1. Product Authenticity
All Velon products are genuine, handcrafted luxury fragrances. Colors, packaging, or design details may vary slightly due to lighting, production, or screen display.
2. Order Processing
Processing time is 2–3 business days. Once your order is shipped, delivery timelines depend on the carrier and your location.
3. Payments
All payments are processed securely through trusted, encrypted third-party providers. We do not store any payment details.
4. Final Sale Policy
All fragrance purchases are final sale. No returns or refunds are accepted unless your item arrives damaged or incorrect.
5. Shipping & Liability
Velon is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
6. Customer Responsibility
By completing a purchase, you confirm that all information provided — including shipping details — is accurate.
7. Privacy Protection
Your personal information is used solely for order fulfillment and customer support. We do not sell or share your data.
8. Contact
For order issues or questions, please reach out directly. Velon is committed to providing a refined, elevated shopping experience.